Delete your account
Request deletion of your account and associated data, or clear a local collection.
Request deletion by email ↗On this page
Request by email
Write to privacy@happytoygo.com from the email address used for your HappyToyGo sign-in. Suggested subject: “HappyToyGo account deletion”. State that you want your account and associated cloud data deleted.
If you cannot access that address, tell us; we will explain proportionate alternative verification. Do not send a password, sign-in code or identity document with the initial request. You can copy the address into your email service if the link does not open an email app.
What happens next
We reply to verify the account and confirm your request. We respond within 30 days, explaining any legally permitted extension. Sending the email does not itself revoke access.
Once your verified request is accepted, access to the HappyToyGo account is revoked immediately and a deletion task removes account details, sign-in methods and the cloud collection. We confirm completion by email for email requests.
If account deletion is available in your app version, use Me → Data & account → Delete account. A recent sign-in may be required. You do not need the app to use the email route above.
What is deleted and retained
We delete your cloud collection, account details and HappyToyGo sign-in methods, including links to Google or Facebook. Routine database backup copies expire on a daily rolling schedule within 16 days and do not restore deleted accounts into active service. Limited records required by law are retained only for the required purpose and period; see Retention and deletion.
Deleting HappyToyGo does not delete your Google or Facebook account. To remove only particular data or ask for a copy before deletion, contact the same privacy address and specify your request.
Clear data on your device
Cloud account deletion does not erase a collection stored locally on your device. Use the app’s clear-data control or your device’s app storage settings to erase it. Uninstalling the app also removes its local app data subject to your device’s backup settings.
If you never created an account, your local collection is not held in a HappyToyGo account; clearing it does not require an email request.
Help and privacy
The privacy contact is the HappyToyGo operator, identified in Operator information. For general questions, email support@happytoygo.com. Read our Privacy Policy for data handling and complaint options.